Shift Supervisor: Customer Experience & Merch Lead

CVS Health; Hoopeston (IL); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Job summary

CVS Health in Hoopeston, IL is seeking a Shift Supervisor to support store management, drive store execution and customer loyalty through exceptional service. When no manager is onsite, you will lead staff and ensure smooth operations, including opening and closing procedures.

The role emphasizes supervision, merchandising, and maintaining a positive shopping experience, with a schedule that may include early mornings, overnights and weekends.

Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed.

Responsibilities

• Lead store staff in the absence of a manager, ensuring open/close procedures are completed.
• Supervise the store crew by directing and following up on activities.
• Provide excellent customer service and resolve customer questions and complaints.
• Maintain CVS customer service standards and protect customer confidentiality.
• Price merchandise, stock shelves, and execute displays and seasonal merchandising.
• Communicate effectively with store management and crews.

Skills

Deductive reasoning

Analytical skills

Computer skills

Communication skills

supervision skills

Flexible schedule

Education

High School Diploma or equivalent

Job description

CVS Health in Hoopeston, IL is seeking a Shift Supervisor to support store management, drive store execution and customer loyalty through exceptional service. When no manager is onsite, you will lead staff and ensure smooth operations, including opening and closing procedures.

The role emphasizes supervision, merchandising, and maintaining a positive shopping experience, with a schedule that may include early mornings, overnights and weekends.