Shift Lead: Store Operations & Customer Service

CVS Health; Springfield (IL); On-site; USD 47,279,000 - 68,329,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement plan

Job summary

CVS Health in Springfield, IL is seeking a Shift Supervisor to support store management and drive daily operations with a focus on customer service excellence. You will lead staff in opening and closing procedures, supervise tasks, and ensure a positive shopping experience for customers while protecting confidentiality.

Responsibilities include managing merchandise, coordinating displays, and ensuring accurate pricing and stock levels.

Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Responsibilities

• Lead store management and staff to drive store execution and performance.
• Supervise the store crew through assigning, directing and following up of all activities.
• Communicate effectively with store management and crews.
• Assist customers with questions, problems and complaints and promote customer service culture.
• Manage merchandise, pricing, displays, and stock levels.

Skills

Deductive reasoning

Analytical skills

Advanced communication

Supervision skills

Flexible schedule

Education

High School Diploma Or Equivalent

Tools

Basic Computer Skills

Job description

CVS Health in Springfield, IL is seeking a Shift Supervisor to support store management and drive daily operations with a focus on customer service excellence. You will lead staff in opening and closing procedures, supervise tasks, and ensure a positive shopping experience for customers while protecting confidentiality.

Responsibilities include managing merchandise, coordinating displays, and ensuring accurate pricing and stock levels.