Shift Supervisor: Customer Experience Leader

CVS Health; Lincoln Park (MI); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health in Michigan is seeking a Shift Supervisor to support the Store Management team in driving store execution and customer service excellence. You will lead staff in the absence of a manager, ensure opening and closing procedures, and help maintain a safe, clean, and compliant store environment.

Key duties include supervising crew, resolving customer questions and complaints, merchandising, and maintaining stock.

Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Responsibilities

• Supervise the store's crew through assigning, directing and following up of all activities
• Effectively communicate information both to and from store management and crews
• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture. (Greet, offer help, and thank)
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
• Maintain customer/patient confidentiality
• Price merchandise
• Stock shelves
• Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
• Execute the display and maintenance of off-shelf merchandise
• Reset departments following POGs

Skills

Analytical skills

Communication skills

Supervision skills

Deductive reasoning

Education

High School diploma or equivalent

Job description

CVS Health in Michigan is seeking a Shift Supervisor to support the Store Management team in driving store execution and customer service excellence. You will lead staff in the absence of a manager, ensure opening and closing procedures, and help maintain a safe, clean, and compliant store environment.

Key duties include supervising crew, resolving customer questions and complaints, merchandising, and maintaining stock.