Lead Store Supervisor - Customer Experience & Operations

CVS Health; South Lyon (MI); On-site; USD 22,041 - 33,062; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Wellness programs

Job summary

CVS Health is seeking a Shift Supervisor in Michigan to support store management, drive store execution, and build customer loyalty through excellent service. When managers are away, the Shift Supervisor leads the staff and ensures opening and closing tasks are completed.

You will supervise crew, assist customers, maintain displays, and help deliver a positive shopping experience. Flexibility and strong communication are required.

Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Responsibilities

• Management: Work effectively with store management and store crews; supervise the store's crew through assigning, directing and following up of all activities; effectively communicate information both to and from store management and crews.
• Customer Service: Assist customers with their questions, problems and complaints; promote CVS customer service culture (Greet, offer help, and thank); handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers; maintain customer/patient confidentiality.
• Merchandise/Presentation: Price merchandise; stock shelves; execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise; execute the display and maintenance of off-shelf merchandise; reset departments following POGs.

Skills

Deductive reasoning

Advanced communication

Supervision

Analytical skills

Education

High School diploma or equivalent

Job description

CVS Health is seeking a Shift Supervisor in Michigan to support store management, drive store execution, and build customer loyalty through excellent service. When managers are away, the Shift Supervisor leads the staff and ensures opening and closing tasks are completed.

You will supervise crew, assist customers, maintain displays, and help deliver a positive shopping experience. Flexibility and strong communication are required.