Part-Time Retail Shift Lead — Customer Experience

Hispanic Alliance for Career Enhancement; Kimball Township (MI); On-site; USD 22,730 - 33,062; Part time

Benefits offered by this job

Dental

Vision

Wellness resources

Employee discounts

Voluntary benefits

Job summary

CVS Health is seeking a part-time Shift Supervisor in Michigan to support the Store Management team in driving store execution and customer service. You will lead staff when managers are offsite and ensure opening and closing procedures are completed.

The role emphasizes supervision, customer relations, and efficient merchandising, with a focus on maintaining a positive shopping experience for customers and protecting confidentiality.

Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Responsibilities

• Management: Work effectively with store management and store crews.
• Supervise the store's crew through assigning, directing and following up of all activities.
• Effectively communicate information both to and from store management and crews.
• Customer Service: Assist customers with their questions, problems and complaints.
• Promote CVS customer service culture. (Greet, offer help, and thank)
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers.
• Maintain customer/patient confidentiality.
• Merchandise/Presentation: Price merchandise
• Stock shelves
• Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
• Execute the display and maintenance of off-shelf merchandise
• Reset departments following POGs

Skills

Deductive reasoning ability

Analytical skills

Computer skills

Advanced communication skills

Supervision skills

Flexible schedule

Education

High School diploma or equivalent

Job description

CVS Health is seeking a part-time Shift Supervisor in Michigan to support the Store Management team in driving store execution and customer service. You will lead staff when managers are offsite and ensure opening and closing procedures are completed.

The role emphasizes supervision, customer relations, and efficient merchandising, with a focus on maintaining a positive shopping experience for customers and protecting confidentiality.