Shift Supervisor - Customer Experience Leader

Wawa, Inc.; Laurinburg (NC); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

ESOP (Employee Stock Ownership Plan)

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Paid parental leave

Job summary

Wawa, Inc. in Laurinburg, NC is hiring a Team Supervisor (TS) to lead the shift, ensure smooth operations, and deliver memorable customer experiences.

You will manage Associates, coordinate orders, uphold safety and store policies, and drive efficiency while providing direction and recognition. The role offers a 4-day work week option and hourly pay between $19.00 and $25.65 with a $2 night differential.

Qualifications

• High School Diploma or GED.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
• Supervisory experience in retail, food service, or fuel industries is a plus.

Responsibilities

• Handle customer inquiries, gather feedback, and support positive customer interactions.
• Ensure smooth coordination between Associates, customers, and orders to deliver efficient and effective food and beverage service.
• Provide direction, feedback, and recognition to Associates, driving productivity and performance.
• Enforce safety, security, and store policies, including crisis management protocols.
• Manage inventory, stock levels, vendor check-ins, and cash handling procedures.

Skills

Customer service

Leadership

Communication

Problem solving

Education

High School Diploma or GED

Job description

Wawa, Inc. in Laurinburg, NC is hiring a Team Supervisor (TS) to lead the shift, ensure smooth operations, and deliver memorable customer experiences.

You will manage Associates, coordinate orders, uphold safety and store policies, and drive efficiency while providing direction and recognition. The role offers a 4-day work week option and hourly pay between $19.00 and $25.65 with a $2 night differential.