Shift Supervisor & Concierge - Front Desk & Safety

Volunteers-of-America---Greater-New-York,-Inc.; New York (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Coverage

Life Insurance

Retirement Plan

Tuition Reimbursement

Paid Time Off

Job summary

Volunteers of America Greater New-York, Inc. is seeking a Shift Supervisor/Concierge to assist clients and guests, coordinate non-clinical needs, greet and secure, and oversee the client care team in a domestic violence housing program.

The role involves supervising front desk activities, ensuring safety and documentation, arranging transportation, supporting daily program activities, and responding to emergencies as needed.

Qualifications

• High school diploma or GED with at least two years of relevant experience.
• Strong customer service and front desk coordination skills.

Responsibilities

• Supervise front desk staff and document activities per policy.
• Monitor building safety and perform rounds to protect clients and property.
• Oversee client participation in daily activities and provide excellent customer service.
• Arrange transportation for clients, escort to apartments, and manage linens and supplies.
• Enter new clients into the electronic records database.
• Provide emergency response including crisis management, first aid, CPR, and fire response as needed.
• Complete Incident Reports according to the Program Manual and Funder guidelines.

Job description

Volunteers of America Greater New-York, Inc. is seeking a Shift Supervisor/Concierge to assist clients and guests, coordinate non-clinical needs, greet and secure, and oversee the client care team in a domestic violence housing program.

The role involves supervising front desk activities, ensuring safety and documentation, arranging transportation, supporting daily program activities, and responding to emergencies as needed.