Front Desk Monitor

Volunteers of America-Greater New York; New York (NY); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Coverage

Paid Time Off, including a Paid Birthday Holiday

Retirement Plan

Job summary

Volunteers of America-Greater New York is hiring a Front Desk Monitor in New York City. This role involves answering calls, assisting visitors, and managing front door access at the New Hope Shelter.

The ideal candidate will have a high school diploma, experience with domestic violence, and strong communication skills. Required certifications include CPR/First Aid and Narcan, which will be covered by the organization within 90 days of hire. The position offers full benefits including medical and dental coverage.

Qualifications

• Experience with domestic violence preferred.
• Ability to operate a busy front desk/security operation.
• Efficiency in performing diverse tasks.

Responsibilities

• Greet visitors and assist them or announce their presence.
• Ensure clients sign in and out as required.
• Handle crisis intervention as needed.
• Conduct rounds at residence as assigned.

Skills

Polite and pleasant manner

Ability to maintain confidentiality

Crisis intervention skills

Education

High school diploma or GED

Job description

Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.

Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.

Position

Front Desk Monitor: answers telephone calls and takes messages for staff, receives and assists visitors, receives and routes deliveries, aids residents, and controls front door access.

Program

New Hope Shelter provides comprehensive services and safe, anonymous housing for individuals and their children experiencing domestic violence. Learn more at https://www.voa-gny.org/dv.

Minimum Qualifications

• High school diploma or GED preferred.
• Polite and pleasant manner, efficient and firm, ability to operate a busy front desk/security operation.
• Ability to perform diverse tasks with ease and maintain confidentiality.

Certifications

Required within 90 days of hire – VOA will cover the cost.

• CPR/First Aid
• Narcan
• Fire & Emergency Drill Conductor (F‑07)

Candidates with related experience with domestic violence preferred.

Principal Responsibilities

• Greet all visitors; assist them directly or announce their arrival to staff or residents.
• Ensure that all clients sign in and out as required.
• Route mail and deliveries as required.
• Handle or assist in crisis intervention.
• Follow assigned procedures in emergency situations.
• Conduct rounds at residence as assigned.

Benefits

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full‑time employees enjoy:

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

About the Organization

To learn more about our staff and culture, visit https://www.voa-gny.org/our-staff-and-culture/.

VOA‑Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.