Shift Supervisor

Volunteers of America-Greater New York; New York (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Coverage

Life Insurance

Retirement Plan

Tuition Reimbursement

Paid Time Off

Job summary

Volunteers of America-Greater New York is looking for a Shift Supervisor at Newton Hotel Family Shelter. You will assist clients, manage operations, and ensure safety while providing support to families experiencing homelessness.

A high school degree, relevant experience, and communication skills, especially with Spanish-speaking clients, are preferred. The role offers critical responsibilities such as supervising staff and providing emergency response.

Comprehensive benefits are included for full-time employees.

Qualifications

• Must have at least one year of relevant experience.
• Valid state driver’s license with safe driving record preferred.
• Ability to communicate professionally in both oral and written form.

Responsibilities

• Supervise front desk staff to ensure compliance with procedures.
• Monitor building safety and conduct scheduled rounds.
• Oversee client participation in daily activities.
• Transport clients to appointments and distribute supplies.
• Provide emergency response as needed.
• Document incidents according to guidelines.

Skills

Professional communication with Spanish-speaking clients

Crisis management

Customer service

Education

High school degree or GED

Tools

CPR/First Aid Certification

Front Handler's Safety Certification

Job description

Overview

Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays. Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.

Position

Shift Supervisor assists clients and guests, ensuring that their requests are met. They coordinate the non-clinical needs of families and guests by greeting, managing, maintaining security, and coordinating the operations of the client care team. The Shift Supervisor orients clients to the program, engages clients in services, protects client rights, promotes client and coworker safety, and clarifies facility rules.

Location

Newton Hotel Family Shelter is an emergency family shelter located in Manhattan for families experiencing homelessness. Location: New York, NY 10025

Minimum Qualifications

• High school degree or GED preferred, with at least one year of relevant experience.
• Valid state driver’s license with a safe driving record that meets agency policy preferred.
• Ability to communicate professionally (oral and written) with Spanish-speaking clients preferred.

Certifications

Certifications that are required within 90 days of hire – VOA will cover the cost:

• CPR/First Aid
• Front Handler's Safety Certification

Shift Supervisor Principal Responsibilities

• Supervise all front desk staff activities to ensure adherence to policy and procedures. Ensure proper documentation of front desk activities.
• Monitor building safety. Make scheduled rounds of assigned areas to safeguard clients and property.
• Oversee client participation in daily program activities. Provide optimal customer service.
• Arrange and transport clients to appointments, escort clients to assigned apartments, distribute linens and supplies. Drive agency vehicles to transport clients, if assigned.
• Accept new clients in electronic records database.
• Provide emergency response, including crisis management, first aid, CPR, and fire response as needed.
• Complete Incident Reports as outlined by the Program Manual and Funder guidelines.

Benefits

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

To learn more about our staff, culture and much more, copy and paste our website link into a browser: https://www.voa-gny.org/our-staff-and-culture/

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. Apply today!