Shelter Shift Supervisor — Client Care & Safety

Volunteers of America-Greater New York; New York (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Coverage

Life Insurance

Retirement Plan

Tuition Reimbursement

Paid Time Off

Job summary

Volunteers of America-Greater New York is looking for a Shift Supervisor at Newton Hotel Family Shelter. You will assist clients, manage operations, and ensure safety while providing support to families experiencing homelessness.

A high school degree, relevant experience, and communication skills, especially with Spanish-speaking clients, are preferred. The role offers critical responsibilities such as supervising staff and providing emergency response.

Comprehensive benefits are included for full-time employees.

Qualifications

• Must have at least one year of relevant experience.
• Valid state driver’s license with safe driving record preferred.
• Ability to communicate professionally in both oral and written form.

Responsibilities

• Supervise front desk staff to ensure compliance with procedures.
• Monitor building safety and conduct scheduled rounds.
• Oversee client participation in daily activities.
• Transport clients to appointments and distribute supplies.
• Provide emergency response as needed.
• Document incidents according to guidelines.

Skills

Professional communication with Spanish-speaking clients

Crisis management

Customer service

Education

High school degree or GED

Tools

CPR/First Aid Certification

Front Handler's Safety Certification

Job description

Volunteers of America-Greater New York is looking for a Shift Supervisor at Newton Hotel Family Shelter. You will assist clients, manage operations, and ensure safety while providing support to families experiencing homelessness.

A high school degree, relevant experience, and communication skills, especially with Spanish-speaking clients, are preferred. The role offers critical responsibilities such as supervising staff and providing emergency response.

Comprehensive benefits are included for full-time employees.