Shift Supervisor (519)

KPH Healthcare Services Inc.; Town of Peru (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Kph-Healthcare-Services in New York seeks a Customer Experience Advocate with supervisory responsibilities in the absence of store management. You will supervise the store crew, assign tasks, and ensure smooth opening and closing procedures.

This role emphasizes guest satisfaction, resolving service issues, and upholding company training and policies. Minimum high school diploma required; AS degree preferred, plus 2+ years in related roles.

Qualifications

• High school diploma or GED required; AS degree preferred.
• 2+ years in related position preferred.
• Ability to fulfill duties of a Customer Experience Advocate.

Responsibilities

• Oversee crew in the absence of store management.
• Carry out opening and closing procedures in absences.
• Resolve customer service issues in collaboration with management.
• Complete mandatory and regulatory training programs.

Skills

Leadership

Supervisory experience

Customer service

Education

High School Diploma or GED

AS Degree or higher

Job description

Job Description: Responsible for providing supervisory leadership in the absence of store management. Typically authority is assigned on an individual shift basis.Job Duties:Ability to fulfill all duties listed for a Customer Experience AdvocateMay carry out all opening and closing procedures in the absences of store managementMay supervise store’s crew through assigning, directing and following up of activities, in the absence of store managementMay represent management in resolving customer service issuesResponsible for completing all mandatory and regulatory training programsPerform other duties as assignedEducation:Minimum: High School Diploma (or currently enrolled) or GEDPreferred: AS Degree or HigherExperience:Preferred: 2 or more years previous experience in related position