Shift Supervisor

Kph-Healthcare-Services; Town of Plattsburgh (NY); Presencial; USD 42.000 - 62.000; Jornada completa

Descripción de la vacante

Paycom - ATS is seeking a shift-based supervisor to lead the team when store management is unavailable and to carry out the responsibilities of a Customer Experience Advocate. The role includes opening/closing tasks, directing crew activities, and resolving customer issues, with mandatory regulatory training completed timely.

Ideal candidates have a High School Diploma or GED, with AS degree preferred, and 2+ years of related experience.

Formación

• Minimum: High School Diploma (or currently enrolled) or GED.
• Preferred: AS Degree or Higher.
• Experience: Preferred: 2 or more years previous experience in related position.

Responsabilidades

• Provide supervisory leadership in the absence of store management on a shift basis.
• Fulfill all duties listed for a Customer Experience Advocate.
• May carry out opening and closing procedures in the absences of store management.
• May supervise store’s crew through assigning, directing and following up of activities, in the absence of store management.
• May represent management in resolving customer service issues.
• Responsible for completing all mandatory and regulatory training programs.
• Perform other duties as assigned.

Conocimientos

Supervisory leadership

Customer service

Team coordination

Training

Educación

High School Diploma

AS Degree

Descripción del empleo

Job Description: Responsible for providing supervisory leadership in the absence of store management. Typically authority is assigned on an individual shift basis.Job Duties:Ability to fulfill all duties listed for a Customer Experience AdvocateMay carry out all opening and closing procedures in the absences of store managementMay supervise store’s crew through assigning, directing and following up of activities, in the absence of store managementMay represent management in resolving customer service issuesResponsible for completing all mandatory and regulatory training programsPerform other duties as assignedEducation:Minimum: High School Diploma (or currently enrolled) or GEDPreferred: AS Degree or HigherExperience:Preferred: 2 or more years previous experience in related position