Shift Supervisor (519)

Kph-Healthcare-Services; City of Cortland (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

Kph-Healthcare-Services in Cortland, NY is seeking a Customer Experience Advocate to provide supervisory leadership in the absence of store management and to uphold excellent service standards on each shift.

Responsibilities include carrying out opening and closing procedures, guiding the store crew, resolving customer service issues, completing mandatory regulatory trainings, and performing other duties as assigned.

Qualifications

• Minimum: High School Diploma (or GED).
• Preferred: AS Degree or Higher.
• 2+ years of experience in a related position preferred.

Responsibilities

• Provide supervisory leadership in the absence of store management.
• Carry out opening and closing procedures.
• Supervise store crew by directing and following up on activities.
• Represent management in resolving customer service issues.
• Complete all mandatory and regulatory training programs.
• Perform other duties as assigned.

Skills

Supervisory leadership

Customer service

Shift supervision

Education

High School Diploma or GED

AS Degree or Higher

Job description

Job Description: Responsible for providing supervisory leadership in the absence of store management. Typically authority is assigned on an individual shift basis.Job Duties:Ability to fulfill all duties listed for a Customer Experience AdvocateMay carry out all opening and closing procedures in the absences of store managementMay supervise store’s crew through assigning, directing and following up of activities, in the absence of store managementMay represent management in resolving customer service issuesResponsible for completing all mandatory and regulatory training programsPerform other duties as assignedEducation:Minimum: High School Diploma (or currently enrolled) or GEDPreferred: AS Degree or HigherExperience:Preferred: 2 or more years previous experience in related position