Shift Supervisor

KPH Healthcare Services Inc.; City of Syracuse (NY); On-site; USD 40,000 - 52,000; Full time

Job summary

Kph-Healthcare-Services seeks a dedicated supervisor to provide leadership in the absence of store management. You will oversee daily crew activities, open/close procedures, and ensure excellent customer experiences.

You will resolve customer service issues, represent management when needed, and complete mandatory trainings. Prior supervisory or lead experience is preferred, with a high school diploma or GED required.

Qualifications

• Minimum: High School Diploma (or currently enrolled) or GED.
• Preferred: AS Degree or Higher.

Responsibilities

• Supervise store crew by assigning, directing and following up on activities in the absence of store management.
• Open and close procedures in the absence of store management.
• Represent management in resolving customer service issues.
• Complete all mandatory and regulatory training programs.

Skills

Supervisory leadership

Customer service

Shift management

Training compliance

Education

High School Diploma or GED

AS degree or higher

Job description

Job Description: Responsible for providing supervisory leadership in the absence of store management. Typically authority is assigned on an individual shift basis.Job Duties:Ability to fulfill all duties listed for a Customer Experience AdvocateMay carry out all opening and closing procedures in the absences of store managementMay supervise store’s crew through assigning, directing and following up of activities, in the absence of store managementMay represent management in resolving customer service issuesResponsible for completing all mandatory and regulatory training programsPerform other duties as assignedEducation:Minimum: High School Diploma (or currently enrolled) or GEDPreferred: AS Degree or HigherExperience:Preferred: 2 or more years previous experience in related position