Shift Supervisor

KPH HEALTHCARE SERVICES, INC; South Burlington (VT); On-site; USD 23,419 - 25,485; Full time

Job summary

A multistate healthcare organization in South Burlington is seeking a supervisory leader to oversee customer experience advocates and manage store operations in the absence of store management. Responsibilities include supervising the store crew, resolving customer service issues, and completing mandatory training programs. Candidates are required to have a High School Diploma or GED, with a preference for those with an AS Degree or higher. Experience in a related position is preferred.

Qualifications

• Must have a High School Diploma or be currently enrolled.
• Preferred education includes an AS Degree or higher.
• Ability to lead a team in the absence of management.

Responsibilities

• Supervise activities in the absence of store management.
• Handle customer service issues on behalf of management.
• Complete mandatory training programs as required.

Skills

Customer service skills

Leadership abilities

Education

High School Diploma or GED

AS Degree or Higher

Job description

Overview

Responsible for providing supervisory leadership in the absence of store management. Typically authority is assigned on an individual shift basis.

Responsibilities

• Ability to fulfill all duties listed for a Customer Experience Advocate
• May carry out all opening and closing procedures in the absences of store management
• May supervise store’s crew through assigning, directing and following up of activities, in the absence of store management
• May represent management in resolving customer service issues
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

Education

Minimum: High School Diploma (or currently enrolled) or GED

Preferred: AS Degree or Higher

Qualifications

• Minimum: High School Diploma (or currently enrolled) or GED
• Preferred: AS Degree or Higher

Experience

• Preferred: 2 or more years previous experience in related position

Special Conditions Of Employment

• Drug test
• Initial and continuous exclusion and sanction/disciplinary monitoring
• Any and all additional eligibility requirements based on the specific position

Compensation

$17.00-18.50 per hour. The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.