Shift Supervisor

Kph-Healthcare-Services; Town of Cicero (NY); Presencial; USD 42.000 - 60.000; Jornada completa

Descripción de la vacante

Paycom - ATS in Town of Cicero, NY, seeks a supervisory Customer Experience Advocate to support store leadership on shift and oversee the crew to ensure service standards.

The role includes opening/closing procedures in the absence of management, supervising staff, and resolving customer issues while completing required training. Candidates typically have a high school diploma and 2+ years in related roles.

Formación

• Minimum: High School Diploma or GED; currently enrolled acceptable.
• 2+ years experience in related position (preferred).
• Ability to supervise crew and resolve customer service issues.

Responsabilidades

• Fulfill duties of a Customer Experience Advocate on shift.
• Open and close procedures in the absence of management.
• Supervise crew by assigning and following up on tasks.
• Represent management in resolving customer service issues.
• Complete mandatory regulatory training programs.

Conocimientos

Supervisory leadership

Customer service

Training

Educación

High School Diploma or GED

AS Degree or Higher

Descripción del empleo

Job Description: Responsible for providing supervisory leadership in the absence of store management. Typically authority is assigned on an individual shift basis.Job Duties:Ability to fulfill all duties listed for a Customer Experience AdvocateMay carry out all opening and closing procedures in the absences of store managementMay supervise store’s crew through assigning, directing and following up of activities, in the absence of store managementMay represent management in resolving customer service issuesResponsible for completing all mandatory and regulatory training programsPerform other duties as assignedEducation:Minimum: High School Diploma (or currently enrolled) or GEDPreferred: AS Degree or HigherExperience:Preferred: 2 or more years previous experience in related position