Shift Supervisor

Shell Shack, Inc.; Arlington (TX); Presencial; USD 22.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive hourly wage

Shift bonuses

Descripción de la vacante

Shell Shack, Inc. is seeking a dependable Floor Manager / Shift Supervisor to oversee restaurant operations on assigned shifts. You will supervise front-of-house staff, ensure guests receive outstanding service, and maintain a clean, safe dining environment.

You will be the point of contact for employees and guests, stepping in to resolve issues and keep service flowing. The role emphasizes leadership, quick decision-making, and a guest-first attitude.

Formación

• Experience in a supervisory/leadership role in the restaurant industry.
• Excellent communication and leadership skills.
• Ability to manage fast-paced, high-volume service.
• Conflict resolution and guest recovery abilities.
• Familiarity with restaurant operations and POS systems.
• Flexible availability, including nights, weekends, and holidays.

Responsabilidades

• Supervise and support front-of-house staff during shifts.
• Deliver outstanding guest service; resolve complaints promptly and professionally.
• Coordinate with kitchen and bar teams to maintain smooth communication and service.
• Oversee and verify opening, shift-change, and closing procedures.
• Monitor dining room cleanliness, organization, and compliance with safety standards.
• Coach and train new and existing staff members during shifts.
• Manage breaks, shift changes, and task assignments to ensure coverage.
• Maintain awareness of sales goals and labor costs during shifts.
• Report shift notes, guest concerns, and staff performance feedback to management.
• Step in to assist staff with service tasks when needed.

Conocimientos

Leadership

Communication

Interpersonal skills

Conflict resolution

POS systems familiarity

Guest service

Flexible availability

Herramientas

POS systems

Descripción del empleo

We are seeking a dependable, guest-focused Floor Manager / Shift Supervisor to oversee restaurant operations during assigned shifts. This role is responsible for supervising staff, ensuring excellent service, and maintaining a clean, safe, and welcoming dining environment. The Floor Manager acts as the point of contact for employees and guests, stepping in to resolve issues and ensure smooth service flow.

Summary

We are seeking a dependable, guest-focused Floor Manager / Shift Supervisor to oversee restaurant operations during assigned shifts. This role is responsible for supervising staff, ensuring excellent service, and maintaining a clean, safe, and welcoming dining environment. The Floor Manager acts as the point of contact for employees and guests, stepping in to resolve issues and ensure smooth service flow.

Key Responsibilities

• Supervise and support front-of-house staff during shifts.
• Deliver outstanding guest service; resolve complaints promptly and professionally.
• Coordinate with kitchen and bar teams to maintain smooth communication and service.
• Oversee and verify opening, shift-change, and closing procedures.
• Monitor dining room cleanliness, organization, and compliance with safety standards.
• Coach and train new and existing staff members during shifts.
• Manage breaks, shift changes, and task assignments to ensure coverage.
• Maintain awareness of sales goals and labor costs during shifts.
• Report shift notes, guest concerns, and staff performance feedback to management.
• Step in to assist staff with service tasks when needed.

Qualifications

• Prior experience in a supervisory or leadership role in the restaurant industry preferred.
• Strong communication, leadership, and interpersonal skills.
• Ability to handle fast-paced, high-volume service environments.
• Skilled in conflict resolution and guest recovery.
• Familiarity with restaurant operations and POS systems.
• Flexible availability, including nights, weekends, and holidays.

Physical Requirements

• Ability to stand and walk for extended periods of time.
• Ability to lift and carry up to 30 lbs.
• Comfortable working in a busy and sometimes stressful environment.

Benefits

• Competitive hourly wage + potential shift bonuses
• Employee meal discounts
• Flexible scheduling
• Opportunities for advancement into management roles