Shift Lead

R365hire; Cape Coral (FL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Job summary

A hospitality establishment in Cape Coral is seeking a proactive Floor Supervisor to manage daily operations. The role demands overseeing staff, ensuring efficiency, and delivering excellent guest service. Candidates should have supervisory experience in the food and beverage industry, strong communication skills, and a flexible schedule to work various shifts. Benefits include competitive salary, employee discounts, and opportunities for advancement within the organization.

Qualifications

• Previous supervisory experience in the food and beverage industry.
• Strong team motivation and management skills.
• Knowledge of health and safety practices.

Responsibilities

• Oversee smooth operation during shifts.
• Direct staff activities and manage performance.
• Address customer service issues promptly.
• Enforce adherence to sanitation and safety regulations.
• Manage cash operations and prepare reports.

Skills

Leadership

Customer Service

Communication

Problem-Solving

Cash Handling

Tools

Point of Sale (POS) Systems

Job description

Benefits

• Competitive salary
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development

Position Overview

We are seeking a proactive Floor Supervisor to manage daily operations during designated shifts at our establishment. This role is crucial for leading staff, ensuring operational efficiency, and delivering exceptional guest service.

Key Responsibilities

• Operational Management: Oversee smooth operation during shifts, coordinating front and back of house seamlessly.
• Staff Supervision: Direct staff activities, manage performance, and handle staffing levels to ensure customer satisfaction.
• Customer Service: Address customer service issues promptly, ensuring guest satisfaction and maintaining quality service standards.
• Compliance and Safety: Enforce adherence to sanitation and safety regulations, conducting regular checks for compliance.
• Financial Oversight: Manage cash operations and prepare reports on shift activities, highlighting any discrepancies.

Qualifications

• Previous supervisory experience in the food and beverage industry, preferably in a fast‑paced environment.
• Demonstrated leadership abilities with strong team motivation and management skills.
• Excellent customer service and communication skills, capable of resolving issues efficiently and maintaining high service standards.
• Knowledge of health and safety practices and food service regulations.
• Flexible availability, able to work nights, weekends, and holidays as needed.
• Proficiency in cash handling and using Point of Sale (POS) systems.
• Physical stamina for a full shift of standing, walking, and lifting moderate weights.
• Effective problem‑solving skills, able to make quick decisions and adapt to changing situations.
• Positive attitude, capable of working well under pressure and with a diverse team.