Shift Sportsbook Supervisor: Lead Guest Experience

Bally's Quad Cities Casino & Hotel; Rock Island (IL); On-site; USD 21,000 - 29,000; Full time

Job summary

Bally's Quad Cities Casino & Hotel in Rock Island, IL seeks a Shift Supervisor to support guest satisfaction and daily operations. You will lead a team, handle customer inquiries, manage POS and wagering tasks, and ensure safety compliance. This role requires strong leadership, cash handling, and problem-solving in a fast-paced environment.

Occasional nights, weekends and holidays are required; background check and regulatory credentials may be needed.

Qualifications

• High school diploma or GED required.
• Two years of supervisor experience preferred.
• Must be able to obtain regulatory credentials from the Illinois Gaming Board.
• Must pass a proficiency test on Sports Book wagering machines after training.
• Occasional nights, weekends and holidays.
• Must be able to work in a fast-paced and noisy environment.

Responsibilities

• Support operational excellence and strive to exceed customer expectations.
• Lead, assist customers, and support the sports book team.
• Inspire associates to have fun while delivering a great guest experience.
• Provide recognition and constructive feedback during the shift.
• Establish a culture of excellent customer service.
• Respond promptly to customer concerns or issues.
• Efficiently resolve conflicts among associates and customers.
• Enforce safety policies and regulations.
• Communicate with upper management regarding operations and personnel.
• Promote guest satisfaction and assist in managing restaurant operations.

Skills

Customer service

Leadership

Cash handling

POS systems

Communication

Problem solving

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Bally's Quad Cities Casino & Hotel in Rock Island, IL seeks a Shift Supervisor to support guest satisfaction and daily operations. You will lead a team, handle customer inquiries, manage POS and wagering tasks, and ensure safety compliance. This role requires strong leadership, cash handling, and problem-solving in a fast-paced environment.

Occasional nights, weekends and holidays are required; background check and regulatory credentials may be needed.