Sportsbook Shift Supervisor - Customer Experience & Ops

Bally's; Rock Island (IL); On-site; USD 20,000 - 29,000; Full time

Job summary

Bally's in Rock Island, IL is seeking a Shift Supervisor to support operations, assist customers, and back the sports book team. You will lead a team, resolve guest concerns, and promote outstanding service during shifts.

Ideal candidates have prior supervisory experience, can handle fast-paced, high-stress environments, and are proficient with POS systems and Microsoft Office. Opportunities include weekend/holiday work and background checks as part of employment.

Qualifications

• High School diploma or GED required.
• Two years of supervisor experience preferred.
• Must pass a background check.

Responsibilities

• Support operational excellence and exceed guest expectations.
• Lead, assist customers and support the sports book team.
• Inspire associates to deliver great guest experiences.
• Manage conflicts between customers and team members.
• Ensure compliance with safety policies and regulations.
• Operate POS and write customer bet tickets when needed.

Skills

Customer service

Leadership

Cash handling

Math skills

Microsoft Office

Verbal/written communication

Education

High School diploma or GED

Tools

POS terminal

Microsoft Office

Job description

Bally's in Rock Island, IL is seeking a Shift Supervisor to support operations, assist customers, and back the sports book team. You will lead a team, resolve guest concerns, and promote outstanding service during shifts.

Ideal candidates have prior supervisory experience, can handle fast-paced, high-stress environments, and are proficient with POS systems and Microsoft Office. Opportunities include weekend/holiday work and background checks as part of employment.