Sportsbook Shift Supervisor & Guest Experience Lead

Bally's Interactive

Rock Island (IL)

On-site

USD 20,000 - 29,000

Full time

14 days+

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Job summary

Bally's Interactive in Rock Island, IL is seeking a Shift Supervisor to support operations, lead customer service, and collaborate with the sports book team to deliver a memorable guest experience. You will coach associates, recognize good performance, enforce safety policies, and coordinate with upper management on daily needs.

The role also involves using a POS terminal to write bet tickets and answering betting questions with a teamwork-focused approach.

Responsibilities

Support operational excellence and strive to consistently exceed customer expectations
Take the lead, with responsibilities that range from assisting customers to supporting the sports book team
Inspire associates to have fun while delivering a great guest experience
Work as a team player with a passion for continuous learning
Provide recognition and constructive feedback throughout the shift as appropriate
Establish a culture of excellent customer service
Professionally and promptly, respond to all customer concerns or issues
Efficiently resolve conflicts among associates and between customers and associates
Enforce compliance with safety policies and regulations
Communicate with upper management regarding operations and personnel
Building sales and profits by promoting Guest satisfaction and managing restaurant operations
Ensure compliance with all applicable federal, state, and local laws
Other duties as assigned.
As a Shift Supervisor/Cashier you will be required to use and navigate a POS terminal to assist in writing the customers requested bet ticket.
Be able to explain and assist the customers in answering any betting related questions.