Table Games Shift Supervisor

Bally's Quad Cities Casino & Hotel; Rock Island (IL); On-site; USD 31,684 - 42,705; Full time

Job summary

Bally's Quad Cities Casino & Hotel is seeking a Supervisor/Asst. Shift Manager for Table Games in Rock Island, IL. The role oversees dealers, ensures game integrity, and coordinates staff activities while maintaining guest relations.

Responsibilities include coaching, training, handling escalations, and ensuring accurate paperwork. A Level 2 Illinois Gaming Board license and prior dealer supervision are preferred.

Qualifications

• High School Diploma or GED required.
• Two years dealer experience preferred.
• Ability to obtain Illinois Gaming Board license Level 2.
• Basic math skills including addition and subtraction.
• Professional attitude and appearance.

Responsibilities

• Perform duties of Shift Manager in her/his absence.
• Supervises floor dealers and protects game integrity.
• Ensure signatures and pit paperwork are accurate.
• Maintain effective communication with guests and staff.
• Coordinate hourly evaluations on hourly associates.
• Assist in staff training and coaching sessions.

Skills

Deal multiple games

Stress management

Customer service

Basic computer skills

Weekend/holiday availability

Education

High School Diploma or GED

Tools

MS Office

Word

Excel

Email

Job description

Bally's Quad Cities Casino & Hotel is seeking a Supervisor/Asst. Shift Manager for Table Games in Rock Island, IL. The role oversees dealers, ensures game integrity, and coordinates staff activities while maintaining guest relations.

Responsibilities include coaching, training, handling escalations, and ensuring accurate paperwork. A Level 2 Illinois Gaming Board license and prior dealer supervision are preferred.