Guest Service & Cash Control Specialist

Bally’s Corporation; Rock Island (IL); On-site; USD 15,000 - 25,000; Full time

Job summary

Bally's Corporation in Rock Island, IL is seeking a Count Team Member to help maintain a high service culture and ensure accurate counting of drop boxes for electronic gaming devices and table games. The role supports the shift-based Count Team Supervisor, handles non-gaming drop funds, and reinforces internal controls and regulatory compliance.

The position requires strong customer service, cash handling, and computer skills, with the ability to work flexible shifts in a fast-paced environment.

Qualifications

• Frequently required to use hands to handle, feel, and reach.
• Able to be confined to a small area for a long period.
• Regularly required to see, talk, hear, walk, and stand.
• Operate in mentally and physically stressful situations.
• Able to work flexible shifts.
• Read, write, speak, and understand English.
• Excellent written and verbal communication skills.
• Excellent customer service skills.
• Cash handling experience.
• Computer skills.
• Physically mobile with reasonable accommodations

Responsibilities

• Develops, maintains a Service Culture that ensures the delivery of Superior internal/external guest service by all team members.
• Responsible for the counting and recording of Electronic Gaming Device bill validator drop boxes and Table game drop boxes.
• Responsible for the Bill Validator Drop Box collection/drop process.
• A Count Team Member may assume the duties of the Assistant Count Team Supervisor for a shift, if so designated. The Count Team Member will be designated prior to his/her shift by the Count Team Supervisor.
• Count of non-gaming daily drop funds (i.e., Buffet, Steakhouse, Gift Shop, etc.).
• Maintain compliance with Internal Controls during processes.
• Ensures department adheres to all regulatory, departmental and company policies and procedures.
• Knowledge of all promotions and events.
• All other duties as assigned.

Education

High School diploma or equivalent

Job description

Bally's Corporation in Rock Island, IL is seeking a Count Team Member to help maintain a high service culture and ensure accurate counting of drop boxes for electronic gaming devices and table games. The role supports the shift-based Count Team Supervisor, handles non-gaming drop funds, and reinforces internal controls and regulatory compliance.

The position requires strong customer service, cash handling, and computer skills, with the ability to work flexible shifts in a fast-paced environment.