Bar & Dining Server | Guest Experience

Bally's Quad Cities Casino & Hotel; Rock Island (IL); On-site; USD 10,000 - 15,000; Full time

Job summary

Bally's Quad Cities Casino & Hotel in Rock Island, IL seeks a hospitality-focused team member to deliver superior guest service and support bar operations. You will take orders, maintain cleanliness, manage inventory, and assist with promotions while adhering to policies and safety standards.

Qualifications include high school or better, strong English communication, and the ability to work in a fast-paced, sometimes stressful environment.

Qualifications

• High School or better is required.
• Read, write, speak and understand English.
• Excellent written and verbal communication skills.
• Respond to visual and aural cues.
• Able to work in mentally and physically stressful situations.
• Physically mobile with reasonable accommodations.
• Able to work flexible shifts.
• Must complete TIPS training and obtain a Basset Card.

Responsibilities

• Delivers superior guest service by all team members.
• Ensures department adheres to policies and procedures.
• Taking guest orders timely and accurately, using guest's name when possible.
• Keeps work areas clean and organized.
• Maintains daily maintenance of bar equipment.
• Pre-busses tables and transports dirty dishes to the dish station.
• Receives funds (cash for beverage charges) when required.
• Maintains par levels for inventory and restocks as needed.
• Has knowledge of promotions and events.
• Performs all other duties as assigned.

Skills

Excellent written and verbal comms

Read, write, speak, understand English

Respond to visual and aural cues

Operate in stressed situations

Able to work flexible shifts

Physically mobile with accommodations

Education

High School or better

Job description

Bally's Quad Cities Casino & Hotel in Rock Island, IL seeks a hospitality-focused team member to deliver superior guest service and support bar operations. You will take orders, maintain cleanliness, manage inventory, and assist with promotions while adhering to policies and safety standards.

Qualifications include high school or better, strong English communication, and the ability to work in a fast-paced, sometimes stressful environment.