Shift Ops Lead: Drive Order Accuracy & Team

Gopuff; New York (NY); On-site; USD 28,000 - 34,000; Full time

Job summary

Gopuff is seeking a Process Lead for our Operations team. Reporting to the Site Leader or Manager, this role leads the performance and day-to-day tasks of the Pack and Receive and Kitchen teams, coaching the team to deliver accurate, fast orders.

You will drive operational excellence, supervise associates during shifts, and ensure a best-in-class customer experience for every delivery. This role requires flexibility for peak hours and weekends.

Qualifications

• 2+ years of leadership experience in retail, grocery, military, restaurant or equivalent experience.
• 2 years of internal Gopuff experience.
• 1+ years of experience in improving processes; ServeSafe certification highly preferred.
• Ability to work with fluid schedules; be available during peak hours (5pm - 3am) and weekends.

Responsibilities

• Pack orders and receive inbound inventory during low vol / min staffed periods.
• Complete ICQA during low vol / min staffed periods.
• Direct all associate activities during the shift.
• Escalate site issues to Site Leadership, Regional Leadership, and Live Monitoring as needed.
• Oversee execution of all facility operations and delivery processes for your shift.

Skills

Leadership

Gopuff experience

Process improvement

Spanish language

Job description

Gopuff is seeking a Process Lead for our Operations team. Reporting to the Site Leader or Manager, this role leads the performance and day-to-day tasks of the Pack and Receive and Kitchen teams, coaching the team to deliver accurate, fast orders.

You will drive operational excellence, supervise associates during shifts, and ensure a best-in-class customer experience for every delivery. This role requires flexibility for peak hours and weekends.