Shift Process Lead: Lead Operations & Pack Teams

Gopuff; Manchester-by-the-Sea (MA); Sur place; USD 25 000 - 29 000; Plein temps

Résumé du poste

Gopuff is seeking a Process Lead for our Operations team in Manchester, MA. You will coach and direct the Pack, Receive and Kitchen teams to ensure order accuracy and fast, reliable delivery to customers.

Reporting to the Site Leader or Manager, you will drive shift performance, handle real-time issues, and mentor new associates while upholding safety and food handling standards during long hours and weekend coverage.

Qualifications

• 2+ years of leadership experience in retail, grocery, military, restaurant or equivalent
• Ability to work with fluid schedules; available during peak hours (5pm–3am) and weekends
• Professional fluency in Spanish preferred

Responsabilités

• Pack orders and receive inbound inventory during low volume/min staffed periods
• Complete ICQA in low volume/min staffed periods
• Support the associate team in path when gaps exist in shift coverage
• Direct all associate activities during the shift
• Escalate site issues to Site/Regional Leadership and Live Monitoring
• Ensure completion of close/open checklists for OA team
• Oversee facility operations and delivery processes for your shift
• Develop and train new associates within site and kitchen
• Manual intervention of driver routing and dispatching
• Execute site-specific projects or initiatives and audits
• Conduct damage and expiry process audits
• Assist in meeting performance objectives including labor management, order volume, pack times, mispack rates, inventory accuracy
• Troubleshoot/root cause analysis for defects within shift
• Stand, push, pull, bend, reach, and walk during shifts
• Handle products that may contain tobacco, nicotine, and/or alcohol
• Work in freezer locations periodically
• Complete additional duties as needed

Connaissances

Leadership

Team coordination

Physical stamina

Spanish language

Description du poste

Gopuff is seeking a Process Lead for our Operations team in Manchester, MA. You will coach and direct the Pack, Receive and Kitchen teams to ensure order accuracy and fast, reliable delivery to customers.

Reporting to the Site Leader or Manager, you will drive shift performance, handle real-time issues, and mentor new associates while upholding safety and food handling standards during long hours and weekend coverage.