Shift Lead, Fast-Paced Ops & Process Improvement

Gopuff; New York (NY); Vor Ort; USD 23.000 - 32.000; Vollzeit

Zusammenfassung

Gopuff is seeking a Process Lead for its Operations team in New York. Reporting to the Site Leader, you will lead the Pack, Receive and Kitchen teams and drive daily performance, coaching and ensuring fast, accurate orders.

You will own shift execution, resolve issues in real time, drive continuous improvement, and train new associates while maintaining safety, quality and efficiency across all site processes.

Qualifikationen

• 2 years of internal Gopuff experience.
• 2+ years of leadership experience in retail, grocery, military, restaurant or equivalent experience.
• 1+ years of experience in improving processes and efficiencies and ServeSafe Certification highly preferred.
• Ability to work with fluid schedules; be available during peak hours (5pm - 3am) and weekends/holidays as needed.

Aufgaben

• Pack orders and receive inbound inventory during low vol / min staffed periods.
• QC/ICQA during low vol / min staffed periods.
• Direct all associate activities during the shift and escalate site issues in real time.
• Oversee facility operations and delivery processes for the shift and setup following shifts.

Kenntnisse

Leadership experience

Coaching

Operational excellence

Ausbildung

ServeSafe Certification

Jobbeschreibung

Gopuff is seeking a Process Lead for its Operations team in New York. Reporting to the Site Leader, you will lead the Pack, Receive and Kitchen teams and drive daily performance, coaching and ensuring fast, accurate orders.

You will own shift execution, resolve issues in real time, drive continuous improvement, and train new associates while maintaining safety, quality and efficiency across all site processes.