Shift Operations Lead: Packing & Kitchen

Gopuff; Lansdowne (Delaware County); On-site; USD 25,000 - 30,000; Full time

Job summary

Gopuff is seeking a Process Lead to join our Operations team in Lansdowne, PA. You will report to the Site Leader or Manager and coach the Pack, Receive, and Kitchen teams to deliver fast, accurate orders.

The role focuses on team leadership, shift execution, and ensuring a superb customer experience on every delivery. You will oversee daily operations, support coverage during low volume periods, and drive process improvements.

Qualifications

• 2 years of internal Gopuff experience.
• 2+ years of leadership in retail, grocery, military, restaurant or equivalent experience.
• 1+ years of experience in improving processes and efficiencies and ServeSafe Certification highly preferred.

Responsibilities

• Pack orders and receive inbound inventory during low vol/min staffed periods.
• Completing ICQA in low vol/min staffed periods.
• Support the associate team in path when there are gaps in shift coverage, using carts, pallet jacks, dollies and other equipment.
• Quarterback and direct all associate activities during the shift.
• Escalate site issues to Site Leadership, Regional Leadership, and Live Monitoring for assistance.
• Ensure completion of close/open checklists for OA team.
• Oversee execution of all facility operations and delivery processes for your shift, ensuring subsequent shifts are set up for success.
• Develop and train new associates within site and kitchen (if Site Leadership unavailable).
• Manual intervention of driver routing & dispatching.
• Shelf move activities (reorganization & backstock).
• Execute site-specific projects or initiatives (audits, onboarding, safety audits).
• Conduct damage + expiry process audits.
• Assist in meeting performance objectives including site labor, order volume, pack times, mispack rates, inventory accuracy and bottlenecks.
• Troubleshoot/root cause analysis for defects within shift.
• Stand, push, pull, squat, bend, reach and walk during shifts.
• Handle products that may contain tobacco/nicotine/alcohol.
• Work in freezer locations periodically during shifts.
• Complete additional duties as needed.

Skills

Leadership

Process improvement

Retail & grocery

Spanish

Job description

Gopuff is seeking a Process Lead to join our Operations team in Lansdowne, PA. You will report to the Site Leader or Manager and coach the Pack, Receive, and Kitchen teams to deliver fast, accurate orders.

The role focuses on team leadership, shift execution, and ensuring a superb customer experience on every delivery. You will oversee daily operations, support coverage during low volume periods, and drive process improvements.