Shift Operations Lead, Maintenance & Performance

Ryder System, Inc.; Hartford (CT); On-site; USD 76,000 - 92,000; Full time

Job summary

Ryder System, Inc. in Hartford, CT is seeking an Operations Supervisor to assist the Operations Manager in overseeing shift operations, personnel, and performance metrics.

The role emphasizes balancing labor, safety, and service quality while ensuring customer needs are met. The ideal candidate will lead workflow, manage technicians, and drive continuous improvement initiatives to maintain vehicle uptime and shop efficiency.

Qualifications

• H.S. diploma/GED required.
• Associate's degree preferred or 1-3+ years in a maintenance ops environment; Ryder may substitute.
• Bachelor's degree preferred or 1-3+ years in a maintenance ops environment; Ryder may substitute.

Responsibilities

• Workflow management: plan, schedule and assign work to technicians; track productivity and conduct shift/shop meetings.
• Labor management: provide training and development of personnel; perform performance management.
• Customer management: manage customer relationships, handle issue resolution and ensure vehicle uptime.
• Quality management: perform quality inspections and root-cause analysis; implement corrective actions.

Skills

Leadership

Customer management

Vehicle diagnostics

Microsoft Office

Education

High school diploma or GED

Associate's degree preferred

Bachelor's degree preferred

Tools

Shop Management System

Job description

Ryder System, Inc. in Hartford, CT is seeking an Operations Supervisor to assist the Operations Manager in overseeing shift operations, personnel, and performance metrics.

The role emphasizes balancing labor, safety, and service quality while ensuring customer needs are met. The ideal candidate will lead workflow, manage technicians, and drive continuous improvement initiatives to maintain vehicle uptime and shop efficiency.