Shift Manager: Team Leadership & Guest Experience

Sonic Drive-In; Georgia; On-site; USD 19,000 - 25,000; Full time

Job summary

Sonic Drive-In is seeking an Assistant Manager to support the General Manager in leading daily operations and staff on shift. You will supervise crew, ensure guest satisfaction, and uphold company standards while handling opening/closing duties and cost controls.

The role requires experience managing a restaurant shift, knowledge of labor laws, health and safety regulations, and strong communication skills to coach and resolve issues quickly.

Qualifications

• At least six months of restaurant management experience or one year of retail management experience.
• Experience running a restaurant shift without supervision.
• General restaurant or retail knowledge.
• Knowledge of federal, state, and local labor and employment laws (e.g., wage and hour laws; EEO laws, etc.).
• Knowledge of federal, state, and local health and safety laws and regulations.
• Basic computer, math, and reading skills.
• Effective verbal and written communication skills.
• Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills.

Responsibilities

• Train, manage, direct, coach, lead, and assign drive-in employees during shift.
• Lead and manage drive-in operations during shift to provide an optimal guest experience.
• Manage staffing levels during shift.
• Perform opening and/or closing duties.
• Handle and properly escalates guest issues/concerns during shift.
• Handle and properly escalates employee issues/concerns.
• Monitor and manage the drive-in's food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service.
• Assist with preparation and maintenance of drive-in records.
• Comply with and enforce all company policies, procedures, and operational standards.
• Ensure compliance with all applicable federal, state, and local laws.
• Perform all station duties during shift to meet operational standards.
• Perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease.

Skills

Restaurant leadership

Leadership

Communication skills

Problem-solving

Time management

Multi-tasking

Conflict resolution

Supervisory experience

Job description

Sonic Drive-In is seeking an Assistant Manager to support the General Manager in leading daily operations and staff on shift. You will supervise crew, ensure guest satisfaction, and uphold company standards while handling opening/closing duties and cost controls.

The role requires experience managing a restaurant shift, knowledge of labor laws, health and safety regulations, and strong communication skills to coach and resolve issues quickly.