Shift Manager: Open/Close Leader, Service & Safety

Wendy's Restaurant Franchise; Albany (OR); On-site; USD 26,000 - 33,000; Full time

Job summary

Wendy's Restaurant Franchise in Albany, OR is hiring a Shift Manager to oversee daily operations and lead the team on shift. You will supervise crew, manage cash handling, and ensure food safety and service standards are met.

The role requires 1+ year in restaurant or customer service, ServSafe certification, and ability to stand for long periods. This on-site position offers an hourly wage and opportunity to develop leadership skills.

Qualifications

• One or more years of restaurant, retail, customer service focused, or equivalent experience.
• Must be 18 years of age and possess all documents and permits required by state and federal law.
• Must have or be willing to obtain ServSafe certification.
• Must be certified in the Open/Close Manager, Kitchen Manager, and Customer Service Manager positions.
• Ability to multi-task while maintaining composure and giving sound advice and direction.
• Must be able to stand for prolonged periods and may be required to lift up to 50 pounds.

Responsibilities

• Train, monitor and reinforce food safety procedures to crew members.
• Act as Cash Manager as needed, including setting up cash registers at open and verifying cash at close.
• Perform walk-thru to ensure restaurant is ready to open/close and/or rush ready.
• Work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles and manager meetings.
• Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with company policies to Delight Every Customer.
• Ensure quality, production and service standards are met and maintain a safe, efficient environment for customers and team members.
• Adjust schedules to ensure proper coverage and customer service standards.
• Follow up and resolve VOC issues as needed.

Skills

Food safety

Team leadership

Customer service

ServSafe certification

Open/Close management

Multi-tasking

Communication

Adaptability

Job description

Wendy's Restaurant Franchise in Albany, OR is hiring a Shift Manager to oversee daily operations and lead the team on shift. You will supervise crew, manage cash handling, and ensure food safety and service standards are met.

The role requires 1+ year in restaurant or customer service, ServSafe certification, and ability to stand for long periods. This on-site position offers an hourly wage and opportunity to develop leadership skills.