Restaurant Shift Manager: Ops Leader & Guest Delight

Wendy's Restaurant Franchise; Hillsboro (OR); On-site; USD 25,000 - 33,000; Full time

Job summary

Wendy's Restaurant Franchise in Hillsboro, OR is seeking a Shift Manager to help run daily operations, supervise crew, and uphold quality standards. You will lead opening/closing tasks, manage cash, and ensure food safety compliance while delivering friendly service.

This role requires at least one year in restaurant or customer service, ServSafe certification, and the ability to multi-task in a fast-paced environment. The position offers on-site work and opportunities for leadership development.

Qualifications

• 1+ years in restaurant, retail, or customer service.
• Must be 18+ and have documents/permits required by state/federal law.
• Must have or be willing to obtain ServSafe certification.
• Must be certified in Open/Close Manager, Kitchen Manager, and Customer Service.
• Ability to multi-task in a fast-paced environment with professionalism and customer focus.

Responsibilities

• Train and reinforce food safety procedures with crew members.
• Act as Cash Manager: set up registers at open and verify cash at close.
• Perform walk-throughs to ensure readiness to open/close and rush readiness.
• Train, develop, and communicate with crew members and Team Trainers via huddles and manager meetings; supervise to maximize retention.
• Supervise, coordinate, and delegate execution of tasks; ensure compliance with company policies to delight customers.
• Work with management to ensure quality, production, and service standards and create a safe, efficient environment.
• Maintain proper coverage via schedules to meet service standards.
• Follow up on VOC issues and resolve as needed.
• Adjust labor and prep based on forecast and feedback to maintain performance.

Skills

Customer service

Food safety

Leadership training

Job description

Wendy's Restaurant Franchise in Hillsboro, OR is seeking a Shift Manager to help run daily operations, supervise crew, and uphold quality standards. You will lead opening/closing tasks, manage cash, and ensure food safety compliance while delivering friendly service.

This role requires at least one year in restaurant or customer service, ServSafe certification, and the ability to multi-task in a fast-paced environment. The position offers on-site work and opportunities for leadership development.