Restaurant Shift Leader: Open/Close, Train & Delight Guests

Wendy's Company; Toledo (OH); On-site; USD 34,000 - 42,000; Full time

Job summary

Wendy's Company in Toledo, OH is seeking a Shift Manager to lead daily operations, open and close the restaurant, and support the management team in delivering high-quality food and exceptional guest service.

You will train crew, enforce food safety, handle cash, manage workflow, and address customer concerns to ensure a smooth, safe, and efficient shift. ServSafe certification by end of training preferred.

Qualifications

• High School Diploma or GED required.
• 18+ years old required.
• 6+ months of restaurant/retail/customer service experience preferred.
• Ability to multi-task in a fast-paced environment.
• Flexibility for full-time and varied shifts.

Responsibilities

• Train, monitor, and reinforce food safety procedures for crew members.
• Act as Cash Manager when needed, including cash handling during opening/closing.
• Supervise crew and team trainers to maximize retention.
• Coordinate operations tasks and ensure compliance with company policies to delight customers.
• Assist management in scheduling to ensure adequate coverage across shifts.
• Address VOC issues and resolve customer concerns as needed.

Skills

Customer service

Team leadership

Cash handling

Time management

Communication

Education

High School Diploma or GED

Tools

Workday

Job description

Wendy's Company in Toledo, OH is seeking a Shift Manager to lead daily operations, open and close the restaurant, and support the management team in delivering high-quality food and exceptional guest service.

You will train crew, enforce food safety, handle cash, manage workflow, and address customer concerns to ensure a smooth, safe, and efficient shift. ServSafe certification by end of training preferred.