Shift Manager: NCG Kingsport

Neighborhood Cinema; Kingsport (TN); On-site; USD 19,000 - 28,000; Full time

Job summary

Neighborhood Cinema in Kingsport, TN invites a Working Manager to stay on the floor, assist crew across concessions, ushering, box office, and cleaning, and model exceptional hospitality. You will lead events, ensure show quality and on-time starts, coach staff live, resolve guest issues with empathy, manage cash controls, and maintain a clean, safe theater environment.

This role reports to the General Manager and supports daily operations with a hands-on leadership style.

Qualifications

• Experience leading theater, retail, or food-service teams.
• Able to work nights, weekends, and holidays.
• On-time starts and dependable scheduling.

Responsibilities

• On-Shift Leadership: Open/close procedures; set floor plan; live coaching on hospitality, pace, and product quality.
• Show Execution & Projection Coordination: Confirm daily show times; out-of-sync issues logged/escalated.
• Guest Recovery: Resolve complaints with empathy; process refunds within policy; document incidents.
• Cash & Compliance: Safe counts; tills; deposits; enforce ID checks and safety standards.
• Facility & Cleanliness: Verify turnovers meet standards; adjust labor to hit cleanliness and show start goals.

Skills

Leadership

Hospitality

Coaching

Operations

Tools

POS system

Cash handling

Computer literacy

Job description

Be part of a team that is dedicated to exceeding the expectations of the movie-going experience.

Lead the team as a working manager—actively present on the floor, assisting crew in all operational zones, and ensuring exceptional hospitality. Execute events, maintain show quality, and support daily operations while modeling NCG 2.0 mindsets.

Reports To

General Manager

NCG Mindsets

• Heartfelt Hospitality Above All Else
• Strive for Excellence
• Generosity Creates Community
• Details Matter
• Joy is Contagious
• Lead with Integrity & Heart

Key Responsibilities

• On-Shift Leadership: Open/close procedures; set the floor plan; position crew to demand; live coaching on hospitality, pace, and product quality.
• Show Execution & Projection Coordination: Confirm daily show times, and auditorium assignments; on-time starts; hourly auditorium checks (audio/picture/lighting/temperature); log/escalate projection errors, audio balance, 3D/sync issues.
• Guest Recovery: Resolve complaints with empathy; comp/refund within policy; document incidents.
• Cash & Compliance: Safe counts, tills, deposits; enforce ID checks and safety standards.
• Facility & Cleanliness: Verify turnovers meet standards; adjust labor to hit cleanliness and show start goals.

Working Manager Expectations

Remain actively engaged on the floor; assist concessions, ushering, box office, and cleaning as needed. Never posted up behind a desk during operational hours. Support rushes by stepping into service positions; continuous walking leadership across lobby, restrooms, projection, and auditoriums.

Events & Special Functions

Execute birthday parties, private screenings, group events, studio screenings, and promotional activations. Coordinate setups (reserved seating, signage, audio/lights cues, concessions packages, preshow adjustments). Serve as on-site point of contact; ensure cleanup and feedback capture.

Qualifications

Prior theater/retail/restaurant leadership preferred. POS, cash handling, and basic familiarity with computer technology. Able to lead shifts nights/weekends/holidays.

On-time starts; complaint resolution time; NPS/guest comments; labor to sales; cash variance; cleanliness and food safety audits.

Equal Opportunity: We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.