Shift Manager: Peachtree Corners

NCG Cinemas; Peachtree Corners (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

A movie theater chain in Peachtree Corners is looking for a Shift Manager to oversee daily operations and lead a team. This role requires strong leadership and customer service skills to create exceptional moviegoing experiences. Responsibilities include maintaining cleanliness, supervising staff, addressing guest concerns, and ensuring smooth operations during shifts. A flexible schedule and the ability to multitask in a fast-paced environment are essential. Join a team committed to hospitality excellence.

Qualifications

• Proven experience in hospitality, retail, or cinema.
• Ability to multitask in a fast-paced environment.
• Strong judgment and communication skills.

Responsibilities

• Oversee all daily theater operations.
• Maintain a welcoming environment for guests and staff.
• Coach Crew Members and provide hands-on training.
• Ensure cleanliness and safety in guest-facing areas.
• Communicate shift documentation and issues clearly.
• Address guest concerns using the L.E.A.D. protocol.
• Motivate team to reach service and performance goals.
• Uphold standards for appearance and conduct.

Skills

Customer service

Leadership

Communication

Multitasking

Job description

NCG Cinema Shift Manager

Position Summary: The Shift Manager is the visible, hands‑on leader of the cinema during assigned shifts. Charged with bringing NCG’s purpose and mindsets to life, this role directs operations, cultivates team culture, and creates exceptional communal moviegoing experiences for every guest. Excellence in presentation, cleanliness, and hospitality is achieved through authentic leadership, smart judgment, and a genuine spirit of generosity and joy.

Key Responsibilities

• Oversee all daily theater operations, including open/close routines, cash, inventory, technical setup, and PCH (presentation, cleanliness, hospitality) standards.
• Lead by example: maintain a welcoming, positive environment for guests and staff; resolve challenges calmly and empathetically.
• Coach and supervise Crew Members and Crew Leads, providing real‑time feedback, recognition, and hands‑on training.
• Monitor and maintain all guest‑facing areas—auditorium, lobby, restrooms, and exterior—ensuring exceptional cleanliness and safety.
• Execute accurate shift documentation, cash handling, and inventory management; communicate results and issues with clarity.
• Address guest concerns personally, using the L.E.A.D. protocol; drive service recovery and ensure loyalty.
• Motivate and energize the team to reach service, sales, and performance goals, celebrating wins and sharing feedback.
• Uphold NCG’s standards for appearance, conduct, teamwork, integrity, and continuous improvement.

Qualifications

• Proven customer service and leadership experience in hospitality, retail, or cinema required.
• Ability to multitask and lead in a fast‑paced, guest‑facing setting.
• Strong judgment, communication, and coaching skills; commitment to NCG’s mission and mindsets.
• Flexible schedule (evenings, weekends, and holidays); must be able to stand, walk, and lift up to 25 lbs.

Why This Role Matters

The Shift Manager ensures every shift is a community‑building opportunity, creates lasting memories, and inspires team and guest loyalty—advancing NCG’s standard of excellence in hospitality and moviegoing.