Shift Manager: NCG Kingsport

NCG Movies; Indiana; On-site; USD 38,000 - 62,000; Full time

Job summary

NCG Cinemas in Indiana is seeking a Working Manager who will be on the floor, leading the team across concessions, ushering, box office and cleaning as needed, and modeling the NCG 2.0 mindsets.

You will open/close, coordinate show times, supervise guest service, handle cash controls, ensure safety and cleanliness, and drive hospitality and show quality while delivering memorable experiences for moviegoers.

Qualifications

• Prior theater/retail/restaurant leadership preferred.
• POS, cash handling, and basic familiarity with computer technology.
• Able to lead shifts nights/weekends/holidays.

Responsibilities

• On-Shift Leadership: open/close procedures; set the floor plan; position crew to demand; live coaching on hospitality, pace, and product quality.
• Show Execution & Projection Coordination: Confirm daily show times, and auditorium assignments; on-time starts; hourly auditorium checks (audio/picture/lighting/temperature); log/escalate projection errors, audio balance, 3D/sync issues.
• Guest Recovery: Resolve complaints with empathy; comp/refund within policy; document incidents.
• Cash & Compliance: Safe counts, tills, deposits; enforce ID checks and safety standards.
• Facility & Cleanliness: Verify turnovers meet standards; adjust labor to hit cleanliness and show start goals.

Skills

Leadership

Customer service

Cash handling

Tech literacy

Tools

POS system

Job description

Be part of a team that is dedicated to exceeding the expectations of the movie-going experience.

Lead the team as a working manager—actively present on the floor, assisting crew in all operational zones, and ensuring exceptional hospitality. Execute events, maintain show quality, and support daily operations while modeling NCG 2.0 mindsets.

Reports To

General Manager

NCG Mindsets

• Heartfelt Hospitality Above All Else
• Strive for Excellence
• Generosity Creates Community
• Details Matter
• Joy is Contagious
• Lead with Integrity & Heart

Key Responsibilities

• On-Shift Leadership: Open/close procedures; set the floor plan; position crew to demand; live coaching on hospitality, pace, and product quality.
• Show Execution & Projection Coordination: Confirm daily show times, and auditorium assignments; on-time starts; hourly auditorium checks (audio/picture/lighting/temperature); log/escalate projection errors, audio balance, 3D/sync issues.
• Guest Recovery: Resolve complaints with empathy; comp/refund within policy; document incidents.
• Cash & Compliance: Safe counts, tills, deposits; enforce ID checks and safety standards.
• Facility & Cleanliness: Verify turnovers meet standards; adjust labor to hit cleanliness and show start goals.

Working Manager Expectations

Remain actively engaged on the floor; assist concessions, ushering, box office, and cleaning as needed. Never posted up behind a desk during operational hours. Support rushes by stepping into service positions; continuous walking leadership across lobby, restrooms, projection, and auditoriums.

Events & Special Functions

Execute birthday parties, private screenings, group events, studio screenings, and promotional activations. Coordinate setups (reserved seating, signage, audio/lights cues, concessions packages, preshow adjustments). Serve as on-site point of contact; ensure cleanup and feedback capture.

Qualifications

Prior theater/retail/restaurant leadership preferred. POS, cash handling, and basic familiarity with computer technology. Able to lead shifts nights/weekends/holidays.

On-time starts; complaint resolution time; NPS/guest comments; labor to sales; cash variance; cleanliness and food safety audits.

Equal Opportunity: We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.