Shift Manager: Alton

NCG Cinemas; Alton (IL); On-site; USD 40,000 - 50,000; Full time

Job summary

NCG Cinemas is looking for a Shift Manager in Alton, Illinois. The role requires proven leadership and customer service skills, overseeing daily operations and ensuring exceptional guest experiences. Responsibilities include coaching staff, maintaining cleanliness, and handling cash and inventory. Ideal candidates should be able to multitask in a fast-paced environment. Flexible schedules including evenings and weekends are necessary. Join us in creating a joyful movie-going experience that builds community and inspires loyalty.

Qualifications

• Proven customer service and leadership experience in hospitality, retail, or cinema required.
• Ability to multitask and lead in a fast-paced, guest-facing setting.
• Strong judgment, communication, and coaching skills needed.

Responsibilities

• Oversee all daily theatre operations, including open/close routines and cash handling.
• Lead by example to maintain a welcoming environment for guests.
• Coach and supervise Crew Members, providing real-time feedback.

Skills

Customer service experience

Leadership skills

Multitasking

Communication skills

Coaching skills

Job description

NCG Cinema Shift Manager

Position Summary: The Shift Manager is the visible, hands‑on leader of the cinema during assigned shifts. Charged with bringing NCG’s purpose and mindsets to life, this role directs operations, cultivates team culture, and creates exceptional communal movie-going experiences for every guest. Excellence in presentation, cleanliness, and hospitality is achieved through authentic leadership, smart judgment, and a genuine spirit of generosity and joy.

Key Responsibilities

• Oversee all daily theatre operations, including open/close routines, cash, inventory, technical setup, and PCH (presentation, cleanliness, hospitality) standards.
• Lead by example: maintain a welcoming, positive environment for guests and staff; resolve challenges calmly and empathetically.
• Coach and supervise Crew Members and Crew Leads, providing real‑time feedback, recognition, and hands‑on training.
• Monitor and maintain all guest‑facing areas—auditorium, lobby, restrooms, and exterior—ensuring exceptional cleanliness and safety.
• Execute accurate shift documentation, cash handling, and inventory management; communicate results and issues with clarity.
• Address guest concerns personally, using the L.E.A.D. protocol; drive service recovery and ensure loyalty.
• Motivate and energise the team to reach service, sales, and performance goals, celebrating wins and sharing feedback.
• Uphold NCG’s standards for appearance, conduct, teamwork, integrity, and continuous improvement.

Qualifications

• Proven customer service and leadership experience in hospitality, retail, or cinema required.
• Ability to multitask and lead in a fast‑paced, guest‑facing setting.
• Strong judgment, communication, and coaching skills; commitment to NCG’s mission and mindsets.
• Flexible schedule (evenings, weekends, and holidays); must be able to stand, walk, and lift up to 25 lbs.

Why This Role Matters

The Shift Manager ensures every shift is a community‑building opportunity, creates lasting memories, and inspires team and guest loyalty—advancing NCG’s standard of excellence in hospitality and movie-going.