Shift Manager: Lead the Vibe & Guest Experience

Joe & the Juice / United Kingdom; United States; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Employee Discount

Health Insurance

Paid Time Off

New Parent Leave

Free coffee – duh’

Job summary

Joe & The Juice is seeking a Shift Manager to drive daily operations, lead the team, and ensure top guest experiences in a fast-paced store environment. You will report to the Store Manager, help with coaching juicers, and maintain energy and standards on the floor.

The role emphasizes strong delegation, accountability, and a hands-on leadership style to meet sales targets while fostering growth and development within the team.

Qualifications

• 1–2 years of supervisory or team lead experience.
• Strong organizational and communication skills.
• Ability to stay cool and lead under pressure.
• Passion for people, service, and personal growth.
• A proactive, hands-on approach with a team-first mindset.

Responsibilities

• Daily Operations: Ensure the Daily Concept Workflow (DCWF) is followed with precision by observing store traffic, assigning tasks, and delivering feedback that keeps the team focused and energized.
• Cleanliness & Standards: Supervise and delegate daily checklists using our task-monitoring system. Keep the store clean, safe, and up to our Pink Standards, while reporting and documenting any issues honestly and promptly.
• Team Training: Support new juicers through our global training mantra: Knowledge – Training – Practice – Validation. Help build a confident and capable crew.
• Guest Experience: Lead by example to create warm, memorable guest interactions. Handle in-store feedback with a professional and guest-first approach.
• Sales Focus: Keep an eye on commercial targets throughout the shift. Manage deliveries, report accurately, and guide the team in supporting store sales performance.

Skills

Leadership

People Management

Communication

Operations

Job description

Joe & The Juice is seeking a Shift Manager to drive daily operations, lead the team, and ensure top guest experiences in a fast-paced store environment. You will report to the Store Manager, help with coaching juicers, and maintain energy and standards on the floor.

The role emphasizes strong delegation, accountability, and a hands-on leadership style to meet sales targets while fostering growth and development within the team.