Shift Manager - Lead Team, Deliver Great Guest Service

Ontario Trillium Foundation; Erving (MA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Earned PTO

Flexible scheduling

Paid training

Employee discounts

Growth opportunities

Job summary

Dunkin is hiring a Shift Manager in Erving, MA. You will lead a shift, coach crew, and ensure top-notch guest service while keeping operations running smoothly and safely on a fast-paced store floor.

We welcome a positive attitude, strong communication, and ability to multitask across food prep, inventory, cash handling, and customer care. Flexible hours including mornings, evenings, weekends, and holidays are expected.

Qualifications

• Experience leading a team in food service or retail.
• Strong communication and guest-service focus.
• Ability to multitask and stay calm under pressure.

Responsibilities

• Lead by example and support your team to deliver guest service.
• Keep store operations running smoothly including prep, inventory, and cash handling.
• Train and coach crew members to be their best.
• Maintain cleanliness, safety, and brand standards on shift.
• Step in for the manager when needed and assist with key decisions.

Skills

Leadership

Communication

Multitasking

Customer service

Team player

Job description

Dunkin is hiring a Shift Manager in Erving, MA. You will lead a shift, coach crew, and ensure top-notch guest service while keeping operations running smoothly and safely on a fast-paced store floor.

We welcome a positive attitude, strong communication, and ability to multitask across food prep, inventory, cash handling, and customer care. Flexible hours including mornings, evenings, weekends, and holidays are expected.