Shift Leader: Elevate Guest Experience & Lead the Team

Ontario Trillium Foundation; Mattapoisett (MA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Paid training

Tuition discount SNHU

Employee discounts

Career progression

Job summary

Dunkin' is seeking a Shift Leader in Massachusetts to guide daily operations, lead a team, and ensure top guest service during shifts. You’ll manage prep, inventory, and cash handling while upholding food safety and brand standards.

This role emphasizes leadership, training, and a positive, customer-focused mindset. Ideal candidates bring prior food service or retail leadership, strong communication, multitasking ability, and a willingness to work early mornings, weekends, and holidays.

Qualifications

• Previous experience in food service or retail (leadership experience is a plus!)
• A positive attitude and strong communication skills
• Ability to multitask and stay cool under pressure
• Willingness to work flexible hours, including early mornings, weekends, and holidays
• A team-first mindset and a passion for great coffee and customer service

Responsibilities

• Lead by example and support your team in delivering top-notch guest service
• Keep operations running smoothly - prepping food, managing inventory, or handling cash
• Train and coach crew members to be their best
• Ensure the store stays clean, safe, and welcoming by upholding all Food Safety, Brand, and Network standards
• Step in for the manager when needed, help make key decisions

Skills

Leadership experience

Positive attitude

Communication skills

Multitasking

Flexible hours

Team-first mindset

Customer service

Job description

Dunkin' is seeking a Shift Leader in Massachusetts to guide daily operations, lead a team, and ensure top guest service during shifts. You’ll manage prep, inventory, and cash handling while upholding food safety and brand standards.

This role emphasizes leadership, training, and a positive, customer-focused mindset. Ideal candidates bring prior food service or retail leadership, strong communication, multitasking ability, and a willingness to work early mornings, weekends, and holidays.