Shift Manager: Lead Service, Team Growth & Ops

Long John Silver's; Baltimore (MD); On-site; USD 32,000 - 48,000; Full time

Job summary

Long John Silver's is seeking a Shift Manager to run shifts, lead team members, and support the restaurant management team in delivering guest satisfaction, staff development, and sustained sales growth across the operation.

The role emphasizes staffing, guest engagement, safety, cleanliness, food handling standards, inventory planning, and timely reporting, with daily interaction across crew, supervisors, and guests to maintain performance and a positive dining experience.

Qualifications

• High school diploma or equivalent.
• Minimum three (3) months experience as team member.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Responsibilities

• Address and resolve guest inquiries and concerns in a timely manner.
• Take responsibility for positive engagement with guests.
• Ensure staffing levels meet guest service requirements.
• Maintain a safe, comfortable environment for guests and team members; ensure the restaurant is clean and equipment is in good working condition.
• Ensure ingredients and menu items are properly sorted, handled, prepared, and presented with food safety in mind.
• Forecast sales, create schedules, order and track inventory, and complete weekly and business period reports.

Skills

Read/interpret documents

Education

High school diploma or equivalent

Job description

Long John Silver's is seeking a Shift Manager to run shifts, lead team members, and support the restaurant management team in delivering guest satisfaction, staff development, and sustained sales growth across the operation.

The role emphasizes staffing, guest engagement, safety, cleanliness, food handling standards, inventory planning, and timely reporting, with daily interaction across crew, supervisors, and guests to maintain performance and a positive dining experience.