Shift Manager: Lead Quick-Service Team & Guest Experience

Blake's Lotaburger | Blake's Lotaburger LLC; Aztec (NM); On-site; USD 32,000 - 45,000; Full time

Job summary

Blake’s Lotaburger in New Mexico is seeking a Shift Manager to support the General Manager as MOD, driving customer satisfaction and profitability. You will oversee daily operations, train crew, and ensure meticulous adherence to food safety standards in a fast-paced environment.

The role emphasizes leadership development, teamwork, and efficient cost control, with a classic New Mexico menu and a strong emphasis on friendly, fast, and accurate service.

Qualifications

• Must exemplify Blake’s Core Values: KIND, TEAM, PASSION, PROCESS.
• Must be professional and have a positive attitude with customer service skills.
• Must be at least 18 years old.
• Ideal candidate will have a High School Diploma and have at least six months of restaurant experience at any level.
• Ability to work a flexible schedule up to 28 hours per week (PT) or 40 hours per week (FT).
• Must pass health/safety requirements and background checks.

Responsibilities

• Assist in running the restaurant as MOD to ensure customer satisfaction and profitability.
• Provide outstanding customer experience and handle complaints with courtesy.
• Ensure proper preparation of menu items following standard processes.
• Develop leadership skills to motivate crew to perform duties with the customer in mind.
• Collaborate with General Manager and ensure policy compliance and safety.

Skills

Customer service skills

Leadership

English writing/reading

Bilingual Spanish/English (plus)

Education

High School Diploma

Tools

POS system

BOH computer system

Job description

Blake’s Lotaburger in New Mexico is seeking a Shift Manager to support the General Manager as MOD, driving customer satisfaction and profitability. You will oversee daily operations, train crew, and ensure meticulous adherence to food safety standards in a fast-paced environment.

The role emphasizes leadership development, teamwork, and efficient cost control, with a classic New Mexico menu and a strong emphasis on friendly, fast, and accurate service.