Shift Manager - Lead High-Impact Restaurant Teams

Shake Shack; Andover (MA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Weekly Pay

Bonuses

Health Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Time Off

Parental Leave

EAP

Commuter Benefits

Employee Discounts

Career development

Job summary

Shake Shack is hiring to lead shift operations and develop a high-performing team in a fast-paced hospitality environment. You will oversee service flow, safety, quality, and speed while mentoring hourly staff and supporting operations including purchasing and inventory.

We value strong communication, problem-solving, and a customer-first mindset. This role offers competitive hourly pay, benefits, and opportunities for career development within a growing brand.

Qualifications

• At least 1 year of restaurant leadership experience supervising a team.
• Food Safety Certification according to local jurisdiction.
• Strong problem solving skills.
• Effective communication skills, both written and verbal.

Responsibilities

• Manage the flow of service and direct the work of team members on a shift to ensure the highest levels of safety, cleanliness, quality, and speed.
• Lead a high performing team of hourly Team Members.
• Assist with operational support functions (i.e. Purchasing, Receiving, Inventory, etc.).
• Participates in applicant interviews and assists with employee relations.

Skills

Restaurant leadership

Food safety

Problem solving

Communication

Job description

Shake Shack is hiring to lead shift operations and develop a high-performing team in a fast-paced hospitality environment. You will oversee service flow, safety, quality, and speed while mentoring hourly staff and supporting operations including purchasing and inventory.

We value strong communication, problem-solving, and a customer-first mindset. This role offers competitive hourly pay, benefits, and opportunities for career development within a growing brand.