Shift Manager: Lead a Fast-Paced Team & Delight Guests

Fresh Dining Concepts; Lombard (IL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Flexible scheduling

Free on-duty shift meals

Paid training

Advancement opportunities

Free uniforms

Health insurance (eligible)

Employee discounts

Job summary

Auntie Anne's in Lombard, IL is seeking a reliable Shift Manager to lead teams, uphold brand standards, and deliver great guest experiences. You’ll coach staff, manage daily operations, and ensure accurate orders and safe food handling while staying energetic in a fast-paced environment.

This role requires 18+ and reliable transportation, flexible weekends, and strong attendance. Benefits include paid training, potential advancement, and uniform coverage; prior food service or supervisory

Qualifications

• Must be 18 years or older.
• Reliable transportation and consistent attendance.
• Availability to work at least one weekend day each week.
• Flexible availability, including evenings, weekends, and holidays.
• Demonstrated commitment to punctuality, including arriving on time, prepared, and ready to begin work at the scheduled start of each shift.
• Dependable attendance with ability to meet scheduled shifts.

Responsibilities

• Welcome every guest with friendly, energetic, and professional service.
• Lead shifts and provide direction, coaching, and support to team members.
• Prepare, bake, and serve Auntie Anne's products according to brand recipes and quality standards.
• Ensure operational, food safety, and guest service standards are consistently met.
• Consistently deliver accurate orders and a positive guest experience.
• Operate registers and handle cash, payments, and transactions responsibly and accurately.
• Assist with opening and closing procedures, cash accountability, and shift execution.
• Monitor productivity and overall shift performance.
• Address guest concerns professionally and resolve issues in a timely manner.
• Support the training and development of new and existing team members.
• Maintain a clean, stocked, organized, and food-safe environment throughout your shift.

Skills

Leadership

Customer service

Teamwork

Punctuality

Communication

Reliability

Food safety

Education

High school diploma or equivalent

Food Handler Certification

Tools

POS systems

Job description

Auntie Anne's in Lombard, IL is seeking a reliable Shift Manager to lead teams, uphold brand standards, and deliver great guest experiences. You’ll coach staff, manage daily operations, and ensure accurate orders and safe food handling while staying energetic in a fast-paced environment.

This role requires 18+ and reliable transportation, flexible weekends, and strong attendance. Benefits include paid training, potential advancement, and uniform coverage; prior food service or supervisory