Shift Lead - Fast-Paced Guest Service & Ops

Paycom; Chicago, Northern (IL, KY); Hybrid; USD 24,000 - 25,000; Full time

Benefits offered by this job

Flexible scheduling 20–40 hours/week

Free on-duty meals

Employee discounts

Paid training

Advancement opportunities

Uniforms provided

Job summary

Auntie Anne's Union Station in Chicago, IL is seeking a Shift Manager to lead daily operations, coach team members, and ensure exceptional guest service. You will oversee shifts, monitor quality, and maintain food safety standards in a fast-paced environment.

The role requires 1+ years of service or supervisory experience, reliability, and strong communication. Flexible scheduling, training, and advancement opportunities are offered.

Qualifications

• Leadership and coaching experience is preferred.
• Strong guest-service orientation and communication skills.
• Ability to manage shifts, train teammates, and ensure safety and quality standards.

Responsibilities

• Lead shifts and provide direction, coaching, and support to team members.
• Prepare, bake, and serve Auntie Anne's products according to brand recipes.
• Ensure food safety, sanitation, and guest service standards are met.
• Operate registers and handle cash transactions accurately.
• Assist with opening/closing procedures and shift execution.

Skills

Leadership

Team supervision

Guest service

Communication

Punctuality

Education

High school diploma or equivalent

Job description

Auntie Anne's Union Station in Chicago, IL is seeking a Shift Manager to lead daily operations, coach team members, and ensure exceptional guest service. You will oversee shifts, monitor quality, and maintain food safety standards in a fast-paced environment.

The role requires 1+ years of service or supervisory experience, reliability, and strong communication. Flexible scheduling, training, and advancement opportunities are offered.