Shift Manager: Lead a Fast-Paced Quick-Service Team

Blake; Albuquerque (NM); On-site; USD 36,000 - 48,000; Full time

Job summary

Blake’s Lotaburger is seeking a Shift Manager to assist the management team in operating the restaurant when scheduled as Manager on Duty. You will help ensure customer satisfaction and profitability while supervising crew and maintaining a clean, safe environment.

The role requires strong leadership, excellent customer service, health code knowledge, and the ability to manage inventory and training. This is a full-time opportunity based in Albuquerque, NM with growth potential in a

Qualifications

• Must exemplify Blake’s Core Values: KIND, TEAM, PASSION, PROCESS.
• Must be professional and have a positive attitude with customer service skills.
• Must be at least 18 years old.
• Ideal candidate will have a High School Diploma and have at least six months of restaurant experience at any level.
• Ability to work a flexible schedule up to 28 hours per week (PT) or 40 hours per week (FT).
• Appearance must be professional, neat, clean and well-groomed.
• Must understand health codes and procedures for handling raw meat and eggs.
• Must possess moderate level computer skills to include electronic mail, Point of Sale system, and the ability to learn the Blake’s Lotaburger BOH computer system.
• Must possess strong teamwork and communication skills
• Ability to read/write/speak in English. (Fluency is not required)
• Bilingual in Spanish/English is a plus
• Food Handler Certified Required
• Ability to determine work priorities as well as work without direct supervision
• Must have problem-solving abilities
• Follows all company policies, safety requirements, and company SOP’s
• Must be able to manage multiple projects in a fast-paced environment while meeting deadlines
• Must be able to collaborate cross-departmentally and respond well to feedback
• Must be organized, detail-oriented, and committed to maintaining quality standards
• Must be able to pass a background check

Responsibilities

• Provide an outstanding customer experience for every Blake’s Lotaburger guest.
• Demonstrate the highest level of customer service by being polite and kind to customers, especially when addressing complaints.
• Ensure proper preparation of each menu item following the correct process every time.
• Develop exceptional leadership skills to motivate crew members to perform all job duties with the customer in mind.
• Ensure that the kitchen always operates in compliance with all applicable food safety laws.
• Document all deposits per Book 1 cash handling policies and assuring that other designated managers are doing the same.
• Responsible for assisting with inventory of the product in your store.
• Educate and train your employees to comply with the above laws and regulations.
• Assist with training and development of all crew members to allow for proper succession planning of future shift managers; provide constructive feedback on performance with all crew members.
• Other duties as assigned including stocking shelves, receiving delivery trucks and housekeeping.

Skills

Customer service

Team leadership

Food safety knowledge

POS software

Health code knowledge

Bilingual Spanish/English

Education

High School Diploma

6 months restaurant experience

Tools

Point of Sale system

BOH computer system

Job description

Blake’s Lotaburger is seeking a Shift Manager to assist the management team in operating the restaurant when scheduled as Manager on Duty. You will help ensure customer satisfaction and profitability while supervising crew and maintaining a clean, safe environment.

The role requires strong leadership, excellent customer service, health code knowledge, and the ability to manage inventory and training. This is a full-time opportunity based in Albuquerque, NM with growth potential in a