Shift Manager - Lead 5-Star Service & Operations

Taco Bell Corp.; Grain Valley (MO); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

DRG Cares Grant Program

DRG Savings Marketplace

Employee Assistance Program

Live Mas Scholarship Program

Employee Referral Program

Education Benefits

DailyPay

Job summary

Diversified Restaurant Group is seeking a Shift Manager to oversee restaurant operations during shifts, drive 5-star customer service, and mentor team members. You will lead, train, and coach staff, ensuring tasks are completed on schedule and standards are maintained.

The role requires strong communication and problem-solving under pressure. As MIC, you’ll align with policies, support financial goals, and report issues to upper management.

Qualifications

• Must be 18 years or older.
• Preferred 6 months to 1 year restaurant leadership experience.
• Must pass SERVSAFE Certification Course and Exam.
• Must pass a Criminal Background Check.
• Must maintain a Health Card as required by state/local rules.
• Able to read, speak, comprehend and write in English.

Responsibilities

• Customer Service: provide 5-star service and ensure customer satisfaction.
• Team Leadership: coach and motivate team; supervise duties and appearance.
• Team Development: participate in training future leaders and give feedback.
• Operations Leadership: act as MIC and uphold company policies.
• Profit & Loss: assist in achieving restaurant financial goals.
• Communication: keep leadership informed about on-site issues.

Skills

Strong verbal communication

Basic math

Basic reading proficiency

English literacy (read, write, speak)

Leadership across shifts

Reliable transportation

Education

SERVSAFE certification

Job description

Diversified Restaurant Group is seeking a Shift Manager to oversee restaurant operations during shifts, drive 5-star customer service, and mentor team members. You will lead, train, and coach staff, ensuring tasks are completed on schedule and standards are maintained.

The role requires strong communication and problem-solving under pressure. As MIC, you’ll align with policies, support financial goals, and report issues to upper management.