Shift Manager: Guest Experience & Team Leader

Long John Silver's; Belle Vernon (OH); On-site; USD 42,000 - 52,000; Full time

Job summary

Long John Silver's Shift Manager runs shifts, leads team members, and supports the restaurant management team, focusing on guest satisfaction, team development, and growing sales and profits. The shift manager addresses guest inquiries and concerns, ensures staffing levels meet service needs, and maintains a safe, clean environment with proper handling of ingredients and menu items for food safety.

Responsibilities include forecasting sales, creating schedules, ordering and tracking inventory,

Qualifications

• Must have high school diploma or equivalent.
• Minimum three months experience as team member.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Responsibilities

• Address and resolve guest inquiries and concerns in a timely manner.
• Take responsibility for positive engagement with guests.
• Ensure staffing levels meet guest service requirements.
• Maintain a safe, comfortable environment for our guests and team members, and ensure equipment is in good working condition.
• Ensure ingredients and menu items are properly sorted, handled, prepared, and presented with care for food safety.
• Forecast sales, create schedules, order and track inventory, and complete weekly and business period reports.

Skills

Guest service

Team leadership

Guest engagement

Staff scheduling

Food safety

Education

High school diploma or equivalent

Job description

Long John Silver's Shift Manager runs shifts, leads team members, and supports the restaurant management team, focusing on guest satisfaction, team development, and growing sales and profits. The shift manager addresses guest inquiries and concerns, ensures staffing levels meet service needs, and maintains a safe, clean environment with proper handling of ingredients and menu items for food safety.

Responsibilities include forecasting sales, creating schedules, ordering and tracking inventory,