Shift Manager: Guest Experience & Team Leader

guernseysonic; Beckley (WV); On-site; USD 26,000 - 34,000; Full time

Job summary

guernseysonic in Beckley, WV is seeking an Assistant Manager to lead and develop staff, build sales, and control costs across shifts. You will follow standard operating policies and ensure compliance with health and safety laws to deliver outstanding customer service and quality.

The role requires 2+ years of restaurant management (or 1+ year retail management) experience, strong leadership, and solid communication skills.

Qualifications

• At least 2 years of restaurant management experience or one year of retail management experience preferred.
• Experience running a restaurant shift without supervision.
• Knowledge of federal, state, and local health and safety laws and regulations.
• Basic computer, math, and reading skills.
• Effective verbal and written communication skills.
• Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills.

Responsibilities

• Train, manage, direct, coach, lead, and assign drive-in employees during shift.
• Lead and manage drive-in operations during shift to provide an optimal guest experience.
• Manage staffing levels during shift.
• Perform opening and/or closing duties.
• Handle and properly escape guest issues/concerns during shift.
• Handle and properly escape employee issues/concerns.
• Monitor and manage the drive-in’s food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service.
• Assist with preparation and maintenance of drive-in records.
• Comply with and enforce all company policies, procedures, and operational standards.
• Ensure compliance with all applicable federal, state, and local laws.
• Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to meet operational standards.
• Perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards
• Regular attendance

Skills

People leadership

Shift management

Customer service

Communication

Problem-solving

Job description

guernseysonic in Beckley, WV is seeking an Assistant Manager to lead and develop staff, build sales, and control costs across shifts. You will follow standard operating policies and ensure compliance with health and safety laws to deliver outstanding customer service and quality.

The role requires 2+ years of restaurant management (or 1+ year retail management) experience, strong leadership, and solid communication skills.