Shift Leader: Team Coach & Guest Experience

guernseysonic; Bozeman (MT); On-site; USD 42,000 - 54,000; Full time

Job summary

Guernseysonic in Bozeman, MT is seeking an Assistant Manager to lead shift operations, drive guest satisfaction, and ensure strong product quality while controlling costs.

You will train staff, manage scheduling, handle guest and team concerns, and ensure compliance with health and safety standards. Responsibilities include opening/closing duties, supervising drive-in teams, maintaining records, and enforcing policies.

Qualifications

• 2+ years of restaurant management experience or 1 year of retail management experience preferred
• Experience running a restaurant shift without supervision
• Knowledge of federal, state, and local health and safety laws and regulations
• General restaurant or retail knowledge
• Effective verbal and written communication skills
• Problem-solving, multi-tasking, leadership and time-management skills

Responsibilities

• Train, manage, direct, coach, lead, and assign drive-in employees during shift
• Lead and manage drive-in operations during shift to provide an optimal guest experience
• Manage staffing levels during shift
• Perform opening and/or closing duties
• Handle guest issues/concerns during shift
• Handle employee issues/concerns during shift
• Monitor and manage food, labor, inventory to maximize cost-control and quality
• Assist with preparation and maintenance of drive-in records
• Comply with all company policies and standards
• Ensure compliance with federal, state, and local laws
• Perform all station duties as necessary during shift
• Perform regular cleaning and sanitation duties
• Regular attendance
• Move and stock food product weighing up to 50 pounds
• Perform other job-related duties as assigned
• Flexible work schedules including days, nights, weekends and holidays

Job description

Guernseysonic in Bozeman, MT is seeking an Assistant Manager to lead shift operations, drive guest satisfaction, and ensure strong product quality while controlling costs.

You will train staff, manage scheduling, handle guest and team concerns, and ensure compliance with health and safety standards. Responsibilities include opening/closing duties, supervising drive-in teams, maintaining records, and enforcing policies.